Q: Can I get a credit account?
A: Yes, we encourage to apply for a credit account. After a positive result of the credit check we will establish the credit account. Payment for credit account is 30 days after shipping date
Q: What products are your specialty?
A: Our core competences are SEM sample preparation, SEM sample holders, SEM supplies, EM supplies, FIB supplies and sputter targets, calibration standards and SEM coater consumables
Q: To which countries do you sell?
A: We sell worldwide. For some countries we sell via distributors; distributors list
Q: Do you make custom products?
A:Yes, we can manufacture custom SEM mounts and custom sample holders for SEM and EM sample preparation.
Q: Is there a minimum order amount?
A: There is no minimum order amount
Q: When will I be charged for my order?
A: After ordering you will get an order confirmation. We check the order, reserve the goods and send you an invoice with payment options. You will have 4 days to pay the invoice. If you have an established credit account, payment terms are 30 days from shipping date.
Q: In which currency is payment?
A: All payment are in Euro's.
Q: How do I get a quotation?
A: There are two ways to get a quote:
1 – Generate a direct quote via the website
2 – Ask us for a quotation
Q: How do I generate a quote via the website?
A: It is very easy!
Q: How long is a quote valid?
A: Quotes generated via the website are valid for 7 days. Precious metal quotes are only valid if precious metal prices remain constant. Otherwise the validity is noted on your quotation.
Q: Can I change this quote into an order myself without contacting you?
A: Once you have generated a quote you can change this quote within 7 days into an order.
Q: In which currency are the quotes?
A: Standard currency is Euros, unless special arrangements are made.
Q: I see Euro, GBP and US$ pricing on the website – which one is valid?
A: Only the Euro pricing, the GBP and US$ pricing is only for comparison and for your convenience.
Q: Is free shipping available?
A: Yes, free shipping is available to all European countries for orders over €500 in FedEx Economy basis.
Q: Is free shipping available to all European countries?
A: Yes, free shipping is available to all European countries.
Q: How do you ship?
A: We prefer to ship with FedEx.
Q: Can I collect my order?
A: Yes, at our premises in Haarlem, but you have to make an appointment to make sure that the goods are ready for collection.
Q: Is it possible to use my own shipping account?
A: You are also welcome to use your own shipping account. In this case choose in the cart the shipping method “Collect” and send us your shipping details.
Q: What material is best for sputter coating?
A: Depends on the application. Gold is fine for general applications. Ir and Pt/Pd is good for high resolution imaging with FESEM. Ag is low cost alternative for medium and low magnifications. Other materials for special applications – see link : target materials for SEM sputter coating.
Q: Why do I need to use conductive adhesives for SEM/FIB sample preparation?
A: For an SEM or FIB you need a conductive path to ground so the charged particles can flow away from the scanned area, otherwise you will get charging. Copper tape is ideal or otherwise carbon paste or silver paste.